Introduction

Percy & Pop are committed to protecting your privacy and we take the handling of your personal data seriously. The purpose of this Privacy Policy is to explain to you what personal information we collect and how we may use it when you visit our website.

Please take time to read this Privacy Policy carefully. If you have any questions about this policy or our privacy practices you can contact us via email at hello@percyandpop.com or through our website www.percyandpop.com/pages/contact

About us

We are Percy & Pop, a company specialising in plastic-free hair and skincare products formulated for children. Percy & Pop is a registered trademark and our company is registered in Northern Ireland. Our company registration number is NI662977. Our website is at www.percyandpop.com (“the website”)

What information do we collect?

When you shop on our website, we collect the personal information you input when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, payment card details and details of the items you have ordered.  

When you visit our website, we automatically collect some information about your device. This information may consist of: IP address, information about your web browser, time zone and cookie information. We may also collect data about individual pages or products that you view, what websites or search times directed you to our website and how you interact with our website.

How do we use the information we collect?

When you input your personal details at the checkout, we collect this information to fulfil any orders placed through our website (including processing your payment information, arranging shipping and delivery and providing invoices, order confirmations and order updates). We also collect your email address when you register an account or sign up to our website to join our mailing list. Additionally, we may use this order information or your email address to:

• Communicate with you;
• Screen orders placed on our website for potential risk or fraud;
• Provide you with information and/or advertising in relation to our products and services in line with the preferences you have stated.

The information we collect about your device such as your IP address helps us to monitor our website against risk and fraud as well as helping us to improve site security and performance. We also use analytics to better understand how our visitors and customers use our website and to measure the performance of our marketing campaigns. This is statistical information about users’ browsing actions and patterns and does not identify any individual.

Use of Cookies

When you visit our website, we ask you for consent for your browser to accept cookies. You may choose to set your web browser to refuse cookies. If you do so, note that some parts of the website may not function properly.

Cookies enable us to make your orders and purchases quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer

What legal basis do we have for processing your personal data?

We will only send emails to you if you have “opted in” and provided us with consent to receive messages. Under GDPR your consent has to be “freely given, specific, informed and unambiguous”. This is why we will always provide a detailed description of what you are signing up for during our sign-up processes and will provide an easy opt out option should you wish to withdraw your consent at any time.

We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us at hello@percyandpop.com

We follow strict security procedures for the storage and disclosure of information which you have given us, to prevent any unauthorised access. From both a data security and environmental perspective, we do not hold any personal information in paper records. Digital business records are restricted and protected to ensure confidentiality.

Communication & Marketing

If you have subscribed to our newsletter, entered any of our competitions or advised us of your email address, postal address and telephone number, you consent to receive communication from us about our latest news and special offers. Our emails refer to the products and services we offer, which we think may be of interest to you.

Everyone has the option to opt-out of receiving marketing communications from us. If you do not wish to receive email marketing from us, then you can unsubscribe from our newsletters and emails. This option is displayed at the bottom of all newsletters and emails or you can request to be removed from our mailing list by emailing us at hello@percyandpop.com.

When do we share personal data?

We take the handling of your personal data seriously and we will treat it confidentially. We will not sell, rent, exchange or divulge your personal information to any third party, for any reason, beyond the essential requirement for credit/debit card validation during purchase and unless requested to do so by a law enforcement or government agency for reasons of fraud prevention.

In order to process credit/debit card transactions, the bank or card processing agency may require verifying your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

Other websites and external links

Our website may contain links to and from other websites, partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contact Us

If you have any questions about this policy or our privacy practices you can contact us via email at hello@percyandpop.com or through our website www.percyandpop.com/pages/contact